At Elevate Growth Global, we are committed to customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our products and services.
1. General Refund Policy
We offer refunds under specific circumstances as outlined in this policy. All refund requests are subject to review and approval. We reserve the right to deny refunds that do not meet our eligibility criteria.
2. Subscription Services
2.1 Monthly Subscriptions
- 7-Day Money-Back Guarantee: If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase
- After 7 Days: No refunds will be provided for monthly subscriptions after the 7-day period
- Partial Month Refunds: We do not provide pro-rated refunds for partial months of service
2.2 Annual Subscriptions
- 14-Day Money-Back Guarantee: Annual subscriptions are eligible for a full refund within 14 days of purchase
- After 14 Days: No refunds will be provided after the 14-day period
- Pro-Rated Refunds: We do not offer pro-rated refunds for unused portions of annual subscriptions
3. One-Time Purchases and Consultation Services
3.1 Digital Products
- Refunds for one-time digital product purchases may be requested within 7 days of purchase
- Products must not have been extensively used or downloaded
- Proof of technical issues or product defects may be required
3.2 Consultation Services
- Consultation sessions can be canceled or rescheduled up to 24 hours before the scheduled time
- Cancellations made less than 24 hours before the session are non-refundable
- No-shows are non-refundable
- Refunds may be provided if we are unable to deliver the consultation as scheduled
4. Non-Refundable Items and Services
The following are non-refundable under any circumstances:
- Services that have been fully delivered or completed
- Custom or personalized services that have been started
- Subscription renewals (cancellation prevents future charges but does not refund current period)
- Promotional or discounted purchases (unless otherwise stated)
- Services terminated due to violation of our Terms of Service
5. Cancellation Policy
5.1 Subscription Cancellation
You may cancel your subscription at any time through:
- Your account dashboard
- Contacting our customer support team
- Sending an email to elevategrowthhelpdesk@gmail.com
Cancellations take effect at the end of the current billing period. You will continue to have access to the service until the end of the paid period.
5.2 Immediate Cancellation
If you wish to cancel immediately and request a refund, you must do so within the applicable money-back guarantee period (7 days for monthly, 14 days for annual subscriptions).
6. Refund Eligibility Criteria
To be eligible for a refund, you must meet the following criteria:
- Request must be made within the applicable refund period
- You must not have violated our Terms of Service
- You must provide a valid reason for the refund request
- Your account must be in good standing
- You must not have previously received a refund for the same service
7. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at elevategrowthhelpdesk@gmail.com
- Include your order number, account email, and reason for refund
- Provide any relevant documentation or screenshots if applicable
- Wait for our team to review your request (typically within 2-3 business days)
8. Refund Processing
8.1 Processing Time
- Approved refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method used for the purchase
- It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider
8.2 Payment Gateway Fees
Please note that payment gateway fees (charged by Razorpay or your bank) are non-refundable. The refund amount will be the purchase price minus any transaction fees incurred.
9. Chargebacks
If you initiate a chargeback with your bank or credit card company without first contacting us to resolve the issue:
- Your account will be immediately suspended
- We reserve the right to dispute the chargeback with evidence of service delivery
- Future purchases may be declined
We encourage you to contact us first to resolve any billing disputes before initiating a chargeback.
10. Service Interruptions
In the event of extended service interruptions or outages caused by us:
- We will provide service credits or extend your subscription period
- Refunds may be provided for significant outages (more than 48 consecutive hours)
- We are not responsible for interruptions caused by third-party platforms or internet service providers
11. Account Termination by Us
If we terminate your account due to violation of our Terms of Service, no refund will be provided. If we terminate your account for any other reason, you may be eligible for a pro-rated refund at our discretion.
12. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
13. Exceptions
We may make exceptions to this policy on a case-by-case basis at our sole discretion. Such exceptions do not create a precedent or modify this policy.
14. Contact Us
If you have any questions about our Refund and Cancellation Policy or need to request a refund, please contact us:
- Email: elevategrowthhelpdesk@gmail.com
- Support Hours: Monday-Friday, 9:00 AM - 6:00 PM IST
By purchasing our products or services, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.